1. About these terms
These Terms of Service apply to your use of limitlesssolutions.co.ke (the “Website”), operated by Limitless Software Solutions, trading as Limitless Softwares, a business registered in Kenya with the Business Registration Service under registration number BN-AYSMPR9Y.
By using the Website, you agree to these terms. If you do not agree, please do not use the Website. These website terms do not by themselves create a software-development, consultancy, support or other client engagement.
2. Information on the Website
We provide information about our capabilities, indicative pricing, processes and services for general business and commercial purposes. We aim to keep this information accurate, but individual projects vary materially in scope, risk, complexity, third-party costs and delivery requirements.
Prices described as “from”, “starting at”, estimates, examples or ranges are indicative only. A binding project price arises only from a quotation, proposal, statement of work, order form or contract that we have issued or accepted in writing.
3. Assessment and contact forms
Submitting a technology assessment, enquiry or contact form is a request for us to review and respond to your information. It does not guarantee acceptance of a project, reserve delivery capacity, create a partnership or agency relationship, or form a client contract.
Please provide accurate information and do not submit confidential credentials, passwords, private keys, payment-card information or sensitive personal data through the general assessment form.
4. Client engagements
If we agree to provide services, the engagement will normally be governed by a separate written proposal, quotation, statement of work, contract, service-level agreement or similar document. Those project-specific terms will define matters such as scope, deliverables, milestones, responsibilities, payment, intellectual property, support, acceptance, change requests and termination.
If there is a conflict between these website terms and a signed or otherwise accepted client agreement, the client agreement governs the relevant client engagement.
5. Deposits, payments, cancellations and refunds
Payment schedules, deposits, cancellation charges and refund arrangements for client work will be stated in the applicable quotation, proposal or contract. Unless expressly stated otherwise, displaying a service or price on this Website does not create an obligation for us to supply that service at that price.
Nothing in these terms excludes, restricts or overrides a consumer right that cannot lawfully be excluded under applicable Kenyan law. Where the Consumer Protection Act or another mandatory law applies to a transaction, those statutory rights continue to apply.
6. Changes to project scope
Website descriptions are not a substitute for a project scope. Features, integrations, deliverables or requirements outside an agreed project scope may require a change request, revised timeline and additional fees. We will not treat a general website description as an unlimited commitment to deliver every listed capability within a particular engagement.
7. Third-party services
Our services may integrate or depend on third-party platforms such as payment providers, M-PESA, WhatsApp/Meta, AI providers, cloud infrastructure, domain registrars, app stores, email providers and other APIs. Those services are controlled by their respective providers and may have their own fees, terms, availability, policies, technical limitations and approval requirements.
Unless a project contract expressly states otherwise, we are not responsible for a third party's independent outage, policy change, account suspension, price change, API deprecation or refusal to approve a client account. We will, however, take reasonable care in selecting and integrating third-party services within the agreed scope.
8. AI-enabled services
Some solutions may use artificial intelligence or machine-learning services. AI-generated outputs can be incomplete, inaccurate or unsuitable for particular decisions. Unless expressly agreed for a defined use case, AI features should not be treated as a substitute for professional legal, medical, financial or other regulated advice, or as a guarantee of a business outcome.
9. Intellectual property in this Website
Unless otherwise stated, the Website's original text, branding, graphics, interface design, software and other original content are owned by or licensed to Limitless Software Solutions and are protected by applicable intellectual-property laws.
You may view, print or save reasonable portions of the Website for your own internal evaluation of our services. You may not reproduce, republish, sell, scrape at scale, imitate or commercially exploit substantial Website content without our prior written permission, except where law permits otherwise.
10. Materials you provide
If you provide us with logos, photographs, copy, databases, software, credentials, documents or other materials for an enquiry or project, you are responsible for having the rights and authority necessary to provide and use those materials for the requested purpose.
11. Acceptable use
You must not use the Website to:
- break applicable law or infringe another person's rights;
- attempt unauthorised access to our systems, accounts or infrastructure;
- introduce malware, malicious code or harmful automated traffic;
- interfere with the Website's availability or security;
- submit knowingly false, deceptive or fraudulent enquiries; or
- use automated scraping or extraction in a way that materially burdens the Website or violates applicable law.
12. No guaranteed business results
We design and engineer systems intended to improve business processes and customer experiences, but technology outcomes depend on many factors outside our control, including a client's operations, market conditions, staff adoption, marketing, third-party systems, data quality and implementation choices. Website statements about potential benefits are not guarantees of revenue, savings, conversion rates or other commercial results.
13. Website availability and warranties
We use reasonable efforts to operate and secure the Website, but the Website may occasionally be unavailable, contain errors or require maintenance. To the extent permitted by law, the Website is provided on an “as available” basis and we do not promise uninterrupted availability or that every piece of Website information will remain current at all times.
14. Limitation of liability
To the maximum extent permitted by applicable law, Limitless Software Solutions will not be liable for indirect, incidental, special or consequential loss arising solely from use of, or inability to use, this informational Website. This limitation does not exclude or restrict liability that cannot lawfully be excluded, including any mandatory consumer rights or other liability that applicable law requires us to retain.
Liability connected with a paid client engagement is governed by the applicable client contract rather than this general Website clause.
15. Privacy
Our Privacy Policy explains how we collect and use personal data through the Website. Please review it before submitting an assessment or enquiry.
16. External links
The Website may link to third-party websites or services for convenience. A link does not mean we control or endorse every aspect of the third party's content, security or practices. Your use of an external service is subject to that provider's own terms and privacy policy.
17. Governing law and disputes
These Website terms are governed by the laws of Kenya. We encourage users to contact us first so that concerns can be addressed promptly. Any dispute that cannot be resolved informally will be handled by a court or other forum with jurisdiction under applicable Kenyan law, subject to any mandatory rights that apply to the user.
18. Changes to these terms
We may update these terms when our Website, commercial practices or legal obligations change. The current version will be published here with the last-updated date. Material changes do not retroactively alter an existing signed client contract unless the parties agree otherwise or applicable law requires it.
19. Contact
Questions about these terms may be sent to info@limitlesssolutions.co.ke or addressed to Limitless Software Solutions, Nairobi, Kenya.